If you are getting an error message that says QuickBooks has stopped working and don’t know how to deal with it, do not worry. We will guide you through all the troubleshooting steps to help you eliminate this error and continue using QuickBooks smoothly.
This error appears when you try to open QuickBooks desktop, but it does not let you open it or while working with QuickBooks. This error can occur because of many factors, such as large company file names, damaged Windows Operating System, corrupt company files, or missing QBWUSER.INI files. This blog post will cover the responsible reasons and their solutions to fix this issue.
If you need further assistance tackling this issue, don’t hesitate to dial 855-955-1942 and contact the QuickBooks helpline team.
Reasons responsible for QuickBooks stopped working issue
Before jumping right to the solution, first, understand what factors are responsible for this issue.
- Your company name could be more than the allowed limits.
- QBWUSER.INI file could be missing or corrupted.
- Corruption on your hard drive also triggers this issue.
- A damaged Windows operating system also leads to this error.
- QuickBooks desktop installation or program files may be damaged.
Learn how to fix QuickBooks has stopped working error
Below, we are listing the troubleshooting steps that can fix QuickBooks has stopped working error easily.
Solution 1: Run Quick Fix My Program from QB Tools Hub
QuickBooks tool hub can help you fix many common issues in your QuickBooks and provide quick repairs. Download and install it by following the below steps.
Step 1: Download and Install QuickBooks Tools Hub
- First, you need to close QuickBooks.
- Now download the most recent version of QuickBooks Tools Hub and save the file.
- Open the downloaded file (QuickBooksToolHub.exe), follow the installation steps to install it correctly, and agree to all the terms and conditions.
- After installation, you can open it in two ways: double-click the QuickBooks Tools Hub icon or search for QuickBooks Tool Hub and select it.
Step 2: The next step is to run the Quick Fix My Program
- After opening the QuickBooks Tools Hub, select Program Problems.
- Select Quick Fix My Program.
- You can open QuickBooks and your company files again after the Quick Fix My Program is done.
Solution 2: Renaming of QBWUSER.INI file
If your QBWUSER.ini is damaged or missing, this solution can help you.
- Open the folder where the QBWUSER.ini file is stored. Users[Your user name]\AppData\Local\Intuit\QuickBooks [year]. If you can’t find the folder, you may need to enable the display of hidden files and folders.
- Right-click on the QBWUSER.ini file and select “Rename.”
- Now add “.old” at the end of the file name, creating a new name like “QBWUSER.ini.old.”
- Rename the EntitlementDataStore.ecml file.
- After renaming both files, reopen QuickBooks Desktop.
- After renaming QBWUSER.ini or EntitlementDataStore.ecml, if the program opens, then try to open a sample company file.
- If you can open the sample company file but not your own, then the problem may be because either the folder or your company file is damaged, and if you can’t open the sample file, then the QuickBooks installation is damaged.
By following the above solutions, you will be able to fix QuickBooks has stopped working error, but if you are unable to troubleshoot this issue on your own, then do not hesitate to seek professional help, dial 855-955-1942 , and let the QuickBooks experts take care of your concern.
You can also read this blog – Easy way to fix QuickBooks Error 50004
FAQs: QuickBooks Has Stopped Working
1. Why has QuickBooks stopped working on my computer?
QuickBooks may stop working due to various reasons such as a damaged or missing QBWUSER.INI file, corruption on your hard drive, a damaged program file, or conflicts with some system resources. It could also be due to outdated software or interference from other applications.
2. What are the first steps I should take when QuickBooks stops working?
First, try restarting your computer to close any background processes that might interfere with QuickBooks. If the problem persists, attempt to open QuickBooks directly from the application folder rather than a shortcut, and verify that your QuickBooks is updated to the latest version.
3. How can I fix QuickBooks if it freezes or crashes on startup?
If QuickBooks freezes or crashes during startup, you can try the following steps:
- Utilize the QuickBooks Install Diagnostic Tool to repair program-related issues.
- Repair your QuickBooks installation through the Windows Control Panel.
- Perform a clean installation of QuickBooks, which involves uninstalling and then reinstalling the software.
4. What should I do if I receive an error message when QuickBooks stops working?
If an error message appears, take note of the message or error code and consult the QuickBooks support website or community forums for specific troubleshooting steps related to that error. You may also consider contacting QuickBooks support directly for assistance.
5. Can a damaged company file cause QuickBooks to stop working? How can I fix it?
Yes, a damaged company file can prevent QuickBooks from opening correctly. You can run the QuickBooks File Doctor tool, which can diagnose and repair common issues with company files. Ensure you have a backup of your company file before attempting any repairs.
6. How can I prevent QuickBooks from stopping to work in the future?
To minimize the chances of QuickBooks encountering issues in the future, regularly update your QuickBooks software to the latest version, maintain a clean and organized company file, regularly back up your data, and ensure your computer meets QuickBooks’ system requirements. Also, avoid running too many programs simultaneously, which can strain system resources.
7. What do I do if QuickBooks still doesn’t work after trying all suggested solutions?
If QuickBooks still isn’t working after attempting the above solutions, it may be time to reach out to QuickBooks technical support for further assistance. They can offer more advanced troubleshooting steps and potentially identify issues specific to your software or system configuration.
8. Is there a risk of data loss when troubleshooting QuickBooks issues?
There is always a slight risk of data loss when troubleshooting software issues, which is why it’s crucial to back up your QuickBooks company file regularly. Always ensure you have a recent backup before attempting any repair or diagnostic procedures.
9. Can updating Windows or my drivers solve QuickBooks issues?
Yes, sometimes QuickBooks issues can be resolved by updating your Windows operating system or drivers, especially if they relate to compatibility or resource allocation. Ensure your computer is up to date with the latest patches and drivers.
Read More Blog – Easy Way To Troubleshoot QuickBooks Error message code 15270